That incredulous look on Kurt's face is because he can hardly believe he has been "doing" IT for 20 years! What does "IT" even mean, he wonders? Is it just a boring acronym? Kurt finds himself reminiscing through level 1 desktop support, system administration, and the rise of DevOps. Where did he start, and what motivates him now? Architectural ambition? Engineering intricacies? Excessive alliteration?
That feeling when your app is just CRAWLING. The devs claim the servers are too weak. The admins claim the code is terrible. The leadership claims everyone will be looking for employment elsewhere. What do you do?